from the beginning of September (it hasn’t been found yet). I experienced 23 loans between 2007 and 2010, spending just over ВЈ8000 interest. Every loan we refinanced at half the total amount. At points we had 2/3loans at some point. During this time period I happened to be a stay in the home moms and dad receiving son or daughter taxation credits and youngster advantage. This week we received a last reaction to state that every loans had been affordable when I had earnings of ВЈ450 per week having a disposable Of navigate to the web-site ВЈ325. It is untrue and I also submitted evidence of income showing that we really had money of ВЈ95 per week, increasing to ВЈ200 in 2010/11. I inquired for evidence of the earnings that they had utilized however they are refusing to produce it. I inquired for somebody else to check out my claim but I happened to be told that I experienced finalized the types consequently don’t have a claim.
may i insist that my claim is looked over by another handler?
Sara (Financial Obligation Camel) says
Just deliver this to your Ombudsman now. I believe you will be just wasting your time and time looking to get them to again look at it.
Many thanks for your response. We delivered it towards the ombudsman in the beginning of September but We haven’t heard any such thing i’m not sure how long it takes to hear back from them.
Julie Berry claims
For just what it is beneficial took the ombudsman four months for you to definitely pick up my situation, plus it’s simply completing now, getting my cheque within the next week or two to make certain that can provide a sense of the sort of time scale right now, or timescale for me at the least anyhow.
Brilliant, many thanks
Finally some news that is good Morses have agreed with FOS and my cheque must certanly be beside me within four weeks. Just require Provident to manage to get thier hands away now as my due date passed weeks hence. Many thanks to every person on right right right here for the insight. Best of luck together with your claims, it is well well worth the wait that is long.
Hi, the length of time will be the fos using to select instances up at present? We have situation with morses and loans in the home, both have actually guide figures but simply wondered exactly exactly what time scales you can find? Thank you
Hi all. Approaching the due date of 2 months this for the 8 weeks from complaint start with Provident friday.
we received a duplicate of most my loans on October 9th and within the final little while have attempted to contact both Neil and my assigned handler April with no reaction. We have required an improvement and once more absolutely nothing. In the phone they reported they truly are working by way of a backlog of complaints in date purchase (this in my opinion claims every issue is dealing with FOS phase and costing them ВЈ550 every time maybe perhaps not really a great business design to manage complaints) Has anyone had the opportunity to obtain any such thing done inside the 2 months? I will be a reasonable guy and wished to cope with Provident straight and ready to just just take a fair offer from their website nonetheless it just appears impractical to let them have the opportunity personally i think is reasonable and simply.
Sara (Financial Obligation Camel) says
Anecdotally they’ve HUGE volumes of complaints and now haven’t staffed up to cope with them. We suggest you send to FOS at 8 weeks as provident tend to be making really offers that are poor so far better grab yourself within the FOS queue.